Effective Date: [21 – 09 – 2024]
Welcome to EarnDreams We are committed to providing you with high-quality digital products and AI tool services. This Refund and Return Policy outlines the terms and conditions governing refunds and returns for purchases made on our website.
1. General Policy
Due to the nature of digital goods and instant service delivery, all sales are final. We do not offer refunds or returns on any digital products or coins purchased, except under exceptional circumstances as outlined below.
2. Digital Products
2.1 Non-Refundable Purchases
• Final Sale: All purchases of digital products are final. Once a digital product has been downloaded or accessed, it is deemed used, and no refund or exchange will be granted.
2.2 Product Descriptions
• Accuracy: We strive to provide detailed and accurate descriptions for all our digital products. It is the customer’s responsibility to review product information before making a purchase.
2.3 Exceptional Circumstances
• Defective Products: If a digital product is defective or not as described, please contact us within [7 days] of purchase. We will assess the issue and may offer a replacement or store credit at our discretion.
3. Coins for AI Tools
Coins System.
3.1 Non-Refundable Once Used
• Usage: Coins used to access our AI tools are considered consumed upon use and are non-refundable.
3.2 Refunds for Unused Coins
• Unused Coins: Refund requests for unused coins must be made within [14 days] of purchase. Coins must be completely unused, and the refund is subject to verification.
3.3 Promotional Coins
• No Cash Value: Coins received through promotions, bonuses, or rewards have no cash value and are not eligible for refunds or exchanges.
4. Chargebacks and Payment Disputes
4.1 Unauthorized Chargebacks
• Fraudulent Activity: Initiating a chargeback without contacting us first is considered fraudulent. We reserve the right to dispute chargebacks and report fraudulent activity to the relevant authorities.
4.2 Resolution Process
• Contact Us First: If you believe there is an error with your purchase, please contact our customer support team to resolve the issue amicably.
5. How to Request a Refund
5.1 Contact Information
• Email: [email protected]
• Contact Form: Contact Us
5.2 Required Information
• Order Details: Provide your order number, purchase date, and the email associated with the account.
• Reason for Refund: Include a detailed explanation for your refund request.
5.3 Processing Time
• Review Period: Refund requests are reviewed within [5 business days].
• Refund Method: Approved refunds will be issued to the original payment method used during purchase.
6. Exchanges and Store Credits
6.1 Eligibility
• Digital Products: In certain cases, we may offer an exchange or store credit for digital products if deemed appropriate.
6.2 Process
• Contact Support: Reach out to our customer support to discuss potential exchanges or credits.
7. Policy Acceptance
By completing a purchase on EarnDreams.com, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.
8. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to this page. It is your responsibility to review this policy periodically for updates.
9. Contact Us
If you have any questions or concerns regarding this Refund and Return Policy, please contact us:
• Email: [email protected]
Disclaimer: This Refund and Return Policy is provided for informational purposes only and does not constitute legal advice. We recommend consulting with a legal professional to ensure compliance with all applicable laws and regulations.
Thank you for choosing EarnDreams.com. We appreciate your business and are here to support you.